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This B2B SaaS needed to find a way to show value in their onboarding process to decrease churn rate. https://renagreene.com/silvercreek-onboarding daily 0.75 2025-10-03 https://images.squarespace-cdn.com/content/v1/5f299f8d065cc04774f58547/754484ca-91cf-4811-bdd3-3ace21105878/Product+Life+Cycle.png SilverCreek Onboarding - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f299f8d065cc04774f58547/4a1476af-1e7a-4267-895d-9be805cd6586/SilverCreek+Onboarding+User+Flow.png SilverCreek Onboarding - User Flow To deepen my understanding, I created a comprehensive user workflow diagram capturing the entire import-export journey. One key realization was the lack of a clear starting point for users: Some users already had both GLP and SilverCreek set up, expecting a seamless continuation. Others were new to one or both platforms, requiring guidance to get started. This dual reality meant I couldn’t assume a single entry path. Instead, I had to consider multiple touchpoints and focus on how users typically access their resources to decide where and how onboarding should begin. 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Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f299f8d065cc04774f58547/b9ca9929-0805-42e3-ae53-e4f31e631713/SilverCreek+Import+Layer.png SilverCreek Onboarding - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f299f8d065cc04774f58547/32507fef-6af2-40cb-b259-96b4e051bb42/Assessment.png SilverCreek Onboarding - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f299f8d065cc04774f58547/796608fa-9278-461f-94ca-10f2ce390fb4/SilverCreek+Usability+Test+1.png SilverCreek Onboarding - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5f299f8d065cc04774f58547/4cd63bf8-6c29-4227-a88c-611936f5568e/Recommendations.png SilverCreek Onboarding - 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